Waste my time

Firstly, getting my order to home choice was not an easy process, they are not flexible and their order form is very limited. Secondly, My order arrived and one of the invoices was badly printed. Because my purchase is cash, I need to see the invoice values, I have sent several invoices making the request. 12 Nov 17 I called in and I was asked to call customer care. I called customer care 12 Nov 17 the assistant was not polite, there was moments of silence and I was not being informed what was happening or why she was quiet. I had to say "hello" as I was not sure if she was on the line. I was put on hold...... 12 minutes and and 39 seconds later the call was disconnected.