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Precious M

1 reviews | Active since Jun 2024

29 Jun 2024, 03:27

Washing machine from home choice

I am not happy with their service. I have an account with Home choice and I took blankets and a washing machine last year but the machine was giving me troubles while I used it once and I called they sent someone after I told them I'm not gonna pay them and they handed over my account to the credit bereu OK fine the person they sent did say that the machine I bought has been giving a lot of people trouble and even if it's fixed it will be broken soon and yes I used it twice to dry my clothes and it had the same problem as I still have warranty and guarantee... I called Homechoice they said they will come back to me but they still have not done so after a week as I called them back but still I have not received any help. I don't want the machine anymore as it's no use to me coz it's like I don't have a machine at all that I have to use my hands to do laundry, I just want them to give me another brand machine worth the same price or just deduct watver charges and give me back my refund but I can't stay with something that's not working and continue paying.

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Replies (2)
Homechoice
Homechoice's reply29 Jun 2024, 08:16
Official
Hi Precious,

Thank you for taking the time to reach out to us with your concerns. 

This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
 
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
 
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
 
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
 
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.

Kind Regards.
Homechoice 
Homechoice
Homechoice's reply29 Jun 2024, 08:16
Official
Hi Precious,

Thank you for taking the time to reach out to us with your concerns. 

This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
 
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
 
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
 
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
 
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.

Kind Regards.
Homechoice