was sold a mattress with a hole and was promised that they will bring one in good condition and they never did

i placed an order at home choice for one of their bedroom set which included double bed and slats . I received the order on the 2017/02/03 correct description is Ivana double headboard & slats -brown . After the delivery guys were finished with the assembling of the bed i checked only to find a very big hole on the side of the mattress and asked to return it as i can not accept it like that , they said i can write on one of the regarding receiving consignment in bad condition and Home choice will send new mattress , there was no need to return the whole thing and which i did . But after few days of not hearing from Home choice 07/02/2017 , i phone their call center and reported the matter and was given a reference ********** 3 and they promised the matter will be resolved . on the 10/02/2017 the same delivery guys came to my place drunken at 20:00 pm and said they were sent to check the mattress which i found it strange since they were the ones who delivered damage mattress and they said i must take a picture and send it to a lady by the surname Msomi she will then start the process of requesting a new mattress and i did whats app her she responded that it noted she will send the complaints and my mattress will be exchanged . after two months of not receiving anything i stop paying and they call and every time i explained to the my reason for non payment , they told me they don't deal with that i must contact marketing and i will do , the only thing i will get a reference that's it . And i stop paying and answering their calls they handed me to lawyers instead of coming and collecting their things , now for my name that has been stained , i am paying for something that i receive in bad conditions which i should have sent back but i believe those delivery people when they say that how it works . But i will never ever buy from Home Choice ever again .