⚠️ Warning: HomeChoice delivers damaged products and ignores repairs – don’t waste your money!

I want to warn potential customers about my terrible experience with HomeChoice.

On 5 June, I reported that my TV stand arrived damaged. One drawer was completely stuck and would not close at all. In addition, the small knob on the left side fell off on the very day it was delivered. I tried to attach the knob back onto the *****, but it kept falling off and was clearly loose.

From that date, I kept following up. Every time I contacted HomeChoice, I was told the same thing: “We are still waiting for feedback from the supplier.” Nothing was ever resolved.

Eventually, after weeks of back-and-forth, I threatened not to pay for a damaged product I could not use. Only then did they come back to me – but with shocking audacity – telling me that these were “minor repairs” and I could simply pay someone else to fix them myself and that they will courier the repair parts.

After pushing further, I was finally told on 28 July that the repair parts would be couriered to me. Today, one month later, I am still waiting. No delivery, no updates, no accountability.

Meanwhile, HomeChoice expects me to keep paying installments on a broken product they delivered, with no resolution in sight.

This is completely unacceptable. Customers deserve quality products and reliable after-sales service, neither of which HomeChoice provides. If you are considering buying from them – think twice. Their service is unprofessional, dismissive, and once they have your money, you’re left stranded.

My demand: HomeChoice must either deliver the promised repair parts immediately or collect the faulty TV stand and cancel the account in full. I refuse to keep paying for a defective product that they have failed to fix despite months of follow-up.