Waiting three months and still counting for my returned items

I am soooo disappointed in homechoice,I bought a kettle and toaster from them in September and only to find the toaster lever wasn’t working so I returned it within 14 working days and that was the the last time I heard from them,the i again initiated communication with them to find out how far the process was and only a month later they log the complainant.today is the 7th of December and still no sign of my kettle and toaster and yesterday I called them again but still wasn’t giving an answer as to when I’ll be receiving my items ,homechoice is very unprofessional and honestly think someone needs to take the blame for this coz I did. My part what are they doing and wore thing is they don’t even contact you for any update,homechoice staff are very *********** when it comes to follow ups and marking their clients happy,all I want it my kettle and toaster is it too much to ask for ??? Even if it’s the broken items I’ll take them to my own places for repairs they have truly failed