Waiting for service

<p>Email i sebt to them;</p> <p> </p> <p>I have received my order today on 25 March 2017 after placing it on 11 March 2017. I ordered a Valentino couch protector but there is no elasticated strap with.</p> <p>On the back of my invoice it states contact hours on Saturdays is 8:00 - 15:00. See attachment. But when I called at 13:45 it says that the offices are open til 13:00.</p> <p>I got no reply. I phoned again and the lady said she logged a complaint. I am still waiting.</p> <p> </p> <p>I got the following reply email from them on my email on 5 April 2017.</p> <p> </p> <p>Dear Customer.</p> <p>Thank you for your email.</p> <p>We do apologise for all inconvenience caused.</p> <p>Please be advised our operating hours for Saturdays is 08:15-13:00. Kindly advise as to how you would like us to assist further regarding the below.</p> <p>Would you like to return the order perhaps?</p> <p>Masibulele Mabuda.</p> <p> </p> <p>I relpied on 5 April 2017.</p> <p> </p> <p>Really?</p> <p>I emailed you on 25 March and I get a reply now?</p> <p>I just want the elastcated strap to be courier to me on homechoices cost. </p> <p> </p> <p>No reply since. I am still waiting. Service sucks!</p>