waiting a whole month for my essential to be delivered

I placed an order the week before easter weekend ,we are in the first week of may already and still i have not received my parcel which is order number ***3, what is homechoice doing saying they will deliver essentials during lockdown but i am waiting an entire month already for my bedcover to be delivered . When i called the call center i was told my package wouldve come latest by the 3rd week in April and still 2 weeks later nothing