1 reviews | Active since Jan 2014
Waited over a month for delivery!!!
I ordered bedding from Homechoice on the 25th of March 2015, and I have STILL not received anything from them. When I spoke to your call centre, about three weeks ago they told me it has been dispatched and that I would receive it THAT SAME WEEK!!!<br> I have not received anything!!! I sent Homechoice an email on the 22nd of April, only to get a reply today.... Where has the service gone? I called them this morning to cancel my order, and all I got was a- okay, we will update your account. I see now, homechoice is worried about quantity and not QUALITY. They did not even ask me WHY I am cancelling, or offered to assist to help.... Ridiculous service!!! According to them, they also tried calling me on numerous occasions (I do work like any normal person, so I am not always available to answer my calls) But no one left a message to call them back.<br> Homechoice's lack of service, just cost them a paying customer.<br> <br>
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
