Vvm and home choice ****

Last year August I opened an account with home choice, had financial issues could not pay for 6 months and the account was handed over to Vvm. This year in April I get a call from Vvm stating that I'm supposed to pay home choice through them, did not have an issue and I made an arrangement to pay it over 6 months. I paid for 6 months which the last month was in September. I was paying 670 towards the account. This month October I called vvm for my paid up letter which was the first week of October, I was informed that they can not see my balance home choice will send them the accurate information, then I'll call again. Been calling for the whole of the month but I don't get any assistance and my balance keeps going up irrespective of the payments I made sad thing is even October I paid for something I don't understand, when I checked on the app my balance is still above 5000 guys stop ****ming your clients, I honestly thought I was dealing with reputable company only to find a bunch of ****mers. How long am I gonna pay for this????