CR
Charlotte R
1 reviews | Active since Nov 2015
02 Apr 2016, 16:46
Vultures
I paid the outstanding balance on my home choice account, then sent me an sms stating that I need to pay extra R256.00. I phoned them then the told the actual amount outstanding is R371 according to their statement, they are not considering the statement they sent me.<br> <br> Today they sent me an sms thanking me for making the arrangement to pay R370.00, what on earth are they smoking. <br> <br> Please sort out this mess, I paid the outstanding amount as per your statement. <br> I will never recommend homechoice, they are pathetic and money hungry.
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Homechoice's replyOfficial
04 Apr 2016, 11:58Hello Charlotte01,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply04 Apr 2016, 11:58
Official
Hello Charlotte01,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team