Victim of *****- not in the way you'd imagine

Last year I had attempted ********** activity on my account. Luckily I contacted Homechoice's ***** division before the ********* could have product delivered at my expense. The ***** division was swift and effective and they even "TEMPORARILLY" blocked any access to the available credit on my account. The ********* failed, but "so did I". Now, more than a year later, I still cannot access any credit on my own account. So this is a burden because I dont have an account I have access to any more, only monthly debit orders reminding me that I still have a Homechoice account. I logged numerous calls with no success on re-instating my credit, so I tried once more- ***. HOPEFULLY something will happen now. Someone please help.