Very, very, very bad service

I called homechoice to make an arrangement to pay my account they told me it was handed over to Hammond Pole Attorneys, I called Hammond Pole & made the arrangement & asked them if do they send any form of confirmation of the arrangement, they said yes but nothing was sent as promised, I called them back twice to enquire about this they sad they will send but still nothing, mind you I gave these people my banking details, then when I call again needing clarity they told me my account was closed with them long time ago it is with homechoice with a very bad attitude & she hung up the call when I said I have questions coz not so long ago I spoke to someone & they never mentioned anything about the closed account , I then called homechoice again they are referring me back to Hammond Pole. I'm using my airtime calling these people no one is willing to assist me.

I'm very disappointed, I needed to pay & close this account since I got a job but they aren't willing.