very very poor service and rude consultants.

i have placed an order on the 3rd of June until now i haven't received my order. i asked for them to change my delivery address from post to courier but still they used the post . and i find nothing there. yet they send me reminders that i must pay. how can i pay something i have not received? when i call them they tell me that the parcel is on its way back to homechoice and they dont know when its gonna arrive , they don't want me to cancel and take my business else where and they are impatient and rude... the lady called Bulelwa was so rude to me, and another lady hanged up on me, their consultant are very rude . im tired of this.