1 reviews | Active since Jun 2026
Very very bad service
This is the worst company one can buy from. I bought a set of blankets and the wrong kind was delivered, I logged a return request via email and was instructed by the call centre to return the blankets at the showroom in South gate mall when I got there the two ladies who worked at the store were very very rude and they stated that they can't accept the blankets because they did have storage space. I had to drive to Maponya Mall show room where I was assisted with the return, on the 19 May 2026 I received a credit note sms stating that my refund request was processed and then I should receive my refund with 2-14 day but that hasn't happened when I call the customer service line when they hear the word refund they hang up the call or sometimes they are so rude they don't even give you a chance to speak. I am really tired of this as it's my airtime that I am always using and not receiving any assistance. I hope home choice sees this as my next step will be reporting this to the relevant ombudsman office .
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We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
Thank you for your feedback.
We are happy we could resolve your complaint.
The Customer Support Team
Thank you for your feedback.
We are happy we could resolve your complaint.
The Customer Support Team