Very very angry and dissapointed.

<p>The only way that Homechoice responds to me in a quick and descent manner is when I complain like, hence my 2nd complaint about their poor service in 2 weeks.</p> <p>Last week I posted my concerns regarding the way my order was handled by Homechoice a lady called me and in our discussion I remember clearly asking her that my lounge coach be delivered on Saturday the 20th as I would be home and able to confirm if everything was in order. My suggestion for this day was due to the fact that the couch had been delivered to an incorrect address and I was skeptical about the condition of this couch when it comes to me therefore I wanted to make sure before I sign that it was what I ordered and in a good condition reflecting a new item not 2nd hand. On Friday the 19th before I left work I call them to confirm the deliver spoke to Julie in their sales department she confirmed that that couch had been dispatched to my correct address in SOWETO but could not confirm the delivery date. She gave a JHB number to call in order to confirm the delivery, I called this number only to find that the number she gave me was for small parcels deliveries like duvets set etc. not furniture, at least there I got somebody who was will to go an extra mile, she checked and advised that according to the system the couch is scheduled to go to Durban again, this was true as I did not get any delivery on Saturday. I am tired and very disappointed, it looks like customer service at HOMECHOICE is a foreign concept. What a mess and incompetence?? The order was placed on the 29th of July already.</p> <p> </p>