VERY UNHAPPY CUSTOMER.. HOMECHOICE LOST THEIR MAGIC TOUCH....

I have been trying for three weeks now to change my address with Homechoice. Firstly I tried doing it online, they give you the options in your account, however that option to send an OTP to your phone number doesn't work anymore. Secondly I send an email to their customer services, only to receive and email back to upload my proof of residence and send it back to them. Which I have done, twice - but still no change of address!!!!!I also tried phoning four times to change it telephonically, whereby twice I got cut off, after holding on for over 20 minutes!!!!!! Eventually I got told that they have received it now (after I really got upset on the phone) but that it would take 24 to 48 hours to investigate and confirm that it is my new address. Dont get me wrong, I know we have a lot of ***** in SA but seriously - do we all have to suffer the difficulty of wanting to place an order and get it delivered within a week. I suggested Homechoice to all my friends and family in the past, but now Im really not so sure about this anymore.