VERY RUDE CUSTOMER SERVICE AND ZERO FOLLOW UP

<p>I bought a pair of jeans that were on special, but not being able to try them on was a challenge. They were delivered and I discovered they were a size too big. On calling customer service to do an exchange, I was rudely told that I couldn't do that, I would have to return the jeans at my own cost, they would refund me, and I would have to purchase a smaller size. I told them that this was unacceptable, a store is a store whether it is physical or online, she told me again they would not exchange it. I then asked to speak to a manager, and was put on hold for 18 minutes - that was an insult. I sent a complaint to Homechoice about 6 months ago but am yet to get a response. I get called weekly for specials and promotions and I mention this every time but I get ignored every single time. Why should I support a store that treats me like that?</p>