mK
marensia K

1 reviews | Active since Nov 2015

22 Nov 2015, 14:34

Very Rude Consultant

On Sunday afternoon 14h00 I received a call from 087 number and I picked up, the lady who didn't even tell me her name said she is calling me from Homechoice and called my name. I asked her if she is serious to call me on a Sunday after I old her it is the right person. She started telling me that does she seem like she is joking? With a bad attitude. I then told her she is rude, she told me I am the one owing Homechoice and she specified the amount, and continued attacking me. I asked her her name and she refused before hang up in my ear. Firstly I bought their product supporting a colleague, who is their agent. But to receive such a harassment from their employee is uncalled for. They are rude. To even call on weekends calling it a courtesy call.

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Replies (1)
Homechoice
Homechoice's reply23 Nov 2015, 12:30
Official
Hello marensia1,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.

We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.

One of our team will be in touch with you shortly to provide you with an amicable solution.

Kind Regards
Customer Support Team