GC
Gail C
1 reviews | Active since Mar 2024
27 Mar 2024, 10:28
Very Poor Service from Homechoice
I purchased a lounge suite from Homechoice on the 12 February 2024, 13th February it was delivered. (Delivered by the driver only, no one to assist keeping in mind this is a lounge suite). After unwrapping everything first thing I noticed is the two seater is unbalanced and has a small hole on the side. Three seater has a scratch on the arm rest. I called home to collect and replace. After 15 days they eventually collected the furniture (3 piece Porto lounge suite) to date I have received no response from homechoice as to whether the furniture will be replaced. I have emailed and called every day l, received customer reference numbers and told the matter will be escalated. More than a month later still no response from Homechoice. Will definitely not recommend anyone to purchase anything from them.
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Replies (2)0
Replies (2)
Homechoice's replyOfficial
27 Mar 2024, 11:18Hi Gail,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,Candice Rittels, on behalf of the Customer Support Team
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,Candice Rittels, on behalf of the Customer Support Team
Homechoice's reply27 Mar 2024, 11:18
Official
Hi Gail,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,Candice Rittels, on behalf of the Customer Support Team
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,Candice Rittels, on behalf of the Customer Support Team
Homechoice's replyOfficial
27 Mar 2024, 13:57Hi Gail,
We are pleased to inform you that we have successfully resolved the issue you raised in your HelloPeter complaint. Your satisfaction is our top priority, and we apologize for any inconvenience you may have experienced.
Throughout our investigation, we had the opportunity to engage with you to better understand your concerns. We appreciate your cooperation and the opportunity to address your issues directly. Your feedback has been invaluable in helping us improve our services and prevent similar issues from occurring in the future.
After carefully reviewing your complaint, we have taken the necessary actions to rectify the situation.
We value your business and appreciate your patience as we worked to resolve this matter. If you have any further questions or if there is anything else we can assist you with, please feel free to contact us directly.
Thank you once again for bringing this matter to our attention. We are committed to providing you with the best possible service and ensuring that your future experiences with us exceed your expectations.
Sincerely,Candice Rittels, on behalf of the Customer Support Team
We are pleased to inform you that we have successfully resolved the issue you raised in your HelloPeter complaint. Your satisfaction is our top priority, and we apologize for any inconvenience you may have experienced.
Throughout our investigation, we had the opportunity to engage with you to better understand your concerns. We appreciate your cooperation and the opportunity to address your issues directly. Your feedback has been invaluable in helping us improve our services and prevent similar issues from occurring in the future.
After carefully reviewing your complaint, we have taken the necessary actions to rectify the situation.
We value your business and appreciate your patience as we worked to resolve this matter. If you have any further questions or if there is anything else we can assist you with, please feel free to contact us directly.
Thank you once again for bringing this matter to our attention. We are committed to providing you with the best possible service and ensuring that your future experiences with us exceed your expectations.
Sincerely,Candice Rittels, on behalf of the Customer Support Team
Homechoice's reply27 Mar 2024, 13:57
Official
Hi Gail,
We are pleased to inform you that we have successfully resolved the issue you raised in your HelloPeter complaint. Your satisfaction is our top priority, and we apologize for any inconvenience you may have experienced.
Throughout our investigation, we had the opportunity to engage with you to better understand your concerns. We appreciate your cooperation and the opportunity to address your issues directly. Your feedback has been invaluable in helping us improve our services and prevent similar issues from occurring in the future.
After carefully reviewing your complaint, we have taken the necessary actions to rectify the situation.
We value your business and appreciate your patience as we worked to resolve this matter. If you have any further questions or if there is anything else we can assist you with, please feel free to contact us directly.
Thank you once again for bringing this matter to our attention. We are committed to providing you with the best possible service and ensuring that your future experiences with us exceed your expectations.
Sincerely,Candice Rittels, on behalf of the Customer Support Team
We are pleased to inform you that we have successfully resolved the issue you raised in your HelloPeter complaint. Your satisfaction is our top priority, and we apologize for any inconvenience you may have experienced.
Throughout our investigation, we had the opportunity to engage with you to better understand your concerns. We appreciate your cooperation and the opportunity to address your issues directly. Your feedback has been invaluable in helping us improve our services and prevent similar issues from occurring in the future.
After carefully reviewing your complaint, we have taken the necessary actions to rectify the situation.
We value your business and appreciate your patience as we worked to resolve this matter. If you have any further questions or if there is anything else we can assist you with, please feel free to contact us directly.
Thank you once again for bringing this matter to our attention. We are committed to providing you with the best possible service and ensuring that your future experiences with us exceed your expectations.
Sincerely,Candice Rittels, on behalf of the Customer Support Team