Very poor service at homechoice

I ordered a set of Aurora blankets buy 2 & get the 3rd one for free @R1999.00 at home choice in April, I opted for cash payment, I was advised to make a payment that includes delivery @PnP. I made my payment of R2209. 00 on the 27th of April 2019.

On the 8th of May, I received an sms from homechoice saying, "we hope you are enjoying your blankets that were received by a third party on your behalf" I called homechoice immediately after receiving the message, I told the person that I was talking to that I didn't receive anything from them, she told me that they were received by our tenant "Princess" I told her that we don't have a tenant at home, she told me that I should go to the police station and write an affidavit stating that I didn't receive my order and we don't have a tenant at home. I did as I was told and emailed the affidavit to homechoice on the 10th of May 2019.

Up to this day homechoice hasn't said anything about my blankets nor my money, I've called them several times but no one is willing to help me, they keep on saying we will get back to you. I'm no longer interested on those blankets, can I please get my money back