Very poor service and no feedback.

I wish to state my utter disappointment with Homechoice. As a client, the way they ignore you are shocking. End of May i ordered a product. It took around 16 days to get to me. When received, it was too small, and i had to go through the whole return process and get it posted back to Homechoice. Till date, i have not received any feedback on this credit. End of June i ordered another product. On the 28th of June it was dispatched from Homechoice and assigned to a delivery agent. 28th of June it states "order being delivered". Its now yet again another week that has passed, and i still did not my order. I have sent an email to orders at Homechoice yesterday, it was read, but till now NO reply. Homechoice, this is shocking service to say the least. Can anyone please give me feedback on my credit and refund and also on my new order that was placed and not delivered as yet ?