Very poor service

I ordered pots worth R5999 at homechoice and the say their time frame when they get to post office was 14days, they sent out the pots on the 25/34th July and I received the message from then saying I should be on the lookout for a receipt from the post office, since the 16th of Aug I've been calling them but I have not been assisted even now they don't even know which post office they sent my parcel to, their customer service consultants drop calls and today I called again for the 4th time for them to tell me I have to wait for 60 day for the post office to return the parcel and all I called for was to find out which post office they sent the parcel to so I may go catch it. That parcel was meant to be a gift, I'm going to the wedding on the 1st of Sep but I have not yet received the gift I ordered almost 2months ago. Every time I place an order there's always a error at homechoice, with very poor service and clueless consultants, it's not good for your business.