Very poor service

I have placed order last week and I paying cash the send the details reference I did make the deposit after 12 hour's I have neve received call or sms after 24 hours I contacted them the told me I did a laybay but the can see the cash money was deposited

How can the not process my order home choice employee are very poor the service always on my side I have to complain can u please refund me my money becouse I try to contact customer care phone just ringing I almost wasted my R100 trying to reach them