Very poor client services

<p> I called Home choice on the 27/05/2016 for my settlement on my account. I was advise by Beauty and i made sure of the amount that i needed to pay. I have received an email form Home Choice on the 13/07/2016 that I still owe on my account. I contacted them spoke to Ashton who advise me that my account was not settled and I still owe them money. I asked her to escalate the matter as i was under the impression that my account was settled. THIS WAS NOT DONE BY ASHTON. I called back spoke to Elrica and explain my story again she did not escalate the matter either. I called back today and nothing has been done amount my complaint. This is the worst service i have ever received from Home choice - YOU HAVE LOST A CUSTOMER FOR LIFE. I called Home choice on the 27/05/2016 for my settlement on my account. I was advise by Beauty and I made sure of the amount that i needed to pay. I have received an email form Home Choice on the 13/07/2016 that I still owe on my account. I contacted them spoke to Ashton who advise me that my account was not settled and I still owe them money. I asked her to escalate the matter as I was under the impression that my account was settled. THIS WAS NOT DONE BY ASHTON. I called back spoke to Elrica and explain my story again she did not escalate the matter either. I called back today and nothing has been done amount my complaint. This is the worst service I have ever received from Home choice – I WILL NEVER BUY ANYTHING AGAIN FROM HOMECHOICE!!!! </p> <p>YOUR CLIENT SERVICES ARE VERY BAD - URGENT TRAINING NEEDED!!!!</p>