Very poor and ****** customer service from Noxolo at Home Choice

I bought a dinner set at homechoice on the 20th of July 2021, I then cancelled my order after realizing I bought the incorrect sets of cups. They promised to refund me to this day I am still struggling to get my refund. I called customer service for assistance today at around 13:30pm, a consultant named Noxolo refused to tell me who was assisting me, she refused to tell me her name, she then transferred me to the collections department without letting me know. Mind you I didn't even want to be transferred there. Homechoice consultants are very rude and disrespectful.