IH
Irfaan H
1 reviews | Active since Jan 2015
05 Feb 2020, 12:41
Very poor and disappointing after sales service
On the 9th December I called Homechoice about a mattress I had purchased where the stitching is coming apart. The person I dealt with said that they would log a call with the bed company and get back to me. Since then, Homechoice has not contacted me once to follow up. Instead, I myself called a number of times. Nobody is able to let me know if the call has been logged or what steps will follow. This is frustrating.
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Replies (2)0
Replies (2)
Homechoice's replyOfficial
05 Feb 2020, 12:50Hi Irfaan.
We’re very sorry to hear about the poor service you experienced. Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Regards.
Homechoice
We’re very sorry to hear about the poor service you experienced. Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Regards.
Homechoice
Homechoice's reply05 Feb 2020, 12:50
Official
Hi Irfaan.
We’re very sorry to hear about the poor service you experienced. Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Regards.
Homechoice
We’re very sorry to hear about the poor service you experienced. Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Regards.
Homechoice
IH
Irfaan H's updateReviewer Update
18 Feb 2020, 08:57Hi
Shortly after my review 05 Feb I received a call.
Again, the person who called said that they needed to speak with somebody else who was not around at the time and that they would call me back.
It's been 13 days and I am still waiting for the call back.
Shortly after my review 05 Feb I received a call.
Again, the person who called said that they needed to speak with somebody else who was not around at the time and that they would call me back.
It's been 13 days and I am still waiting for the call back.
IH
Irfaan H's update18 Feb 2020, 08:57
Reviewer Update
Hi
Shortly after my review 05 Feb I received a call.
Again, the person who called said that they needed to speak with somebody else who was not around at the time and that they would call me back.
It's been 13 days and I am still waiting for the call back.
Shortly after my review 05 Feb I received a call.
Again, the person who called said that they needed to speak with somebody else who was not around at the time and that they would call me back.
It's been 13 days and I am still waiting for the call back.