VERY ****ED WITH THESE *********** IDIOTS!!!!

I'm really thinking of taking this up with the Ombudsman as Homechoice is beginning to work on my nerves. They were supposed to send my replacement order last month already but when I phone their call centre today and speak to Phila she tells me the ref number given to me by Shalom is invalid and that Shalom did not log anything on the system this was on the 17 June 2015. Yesterday the 23 June 2015 they debit my bankl accoutn for something that I dont have this is ridiculous. this idiotic shalom had promised me that they will not debit as I have not received the order. I wish I could post the pics so you can see the things they sent me its as if they collected them from someone elses house.....I'm beyond myself and just holding back as this is a social network. They will end up giving me the things at no cost if they are not careful. I want my order as in yesterday how they get it to me by close of business today is their problem NXA!!!!