Very irate customer

It has been over a month since I ordered blankets and 9 piece duvet set. I only received blankets even though I ordered everything in one day. I have to constantly call the call centre to follow up on my order but all they keep telling me is that they will escalate.I have already received a statement for my first payment but my order is not complete. I told the agent if I don't get feedback by end of this week I will cancel the order. This morning I hear she sent a cancelation request. Not only that I have to waste my airtime calling homechoice, I have to also deal with useless agents.