Very ****ed up disgusting and disappointing well known HOMECHOICE

HomeChoice Customer Service Team,

I am writing this email to express my profound disappointment and frustration with the level of service I have received from HomeChoice. As a loyal customer who has made significant purchases in the past, my recent experience has been nothing short of appalling.

I have been bombarded with calls and messages from your company indicating that I qualify for a credit of R6780, which led me to make a purchase of blankets using credit. The application for the purchase was approved, and a delivery was scheduled. Unfortunately, I was not at home during the delivery attempt, so I took the initiative to call and arrange for a collection at a more convenient time, as I am not available during weekdays.

This is where my ordeal began. I have since made numerous calls seeking assistance, only to be greeted with inconsistent and contradictory information. It is evident that the individuals handling these calls lack proper training in customer service, as the explanations given were perplexing and, at times, nonsensical.

One representative informed me that my order had been cancelled due to affordability issues, which is perplexing since I have previously made purchases totaling R15000 without any problems. I was left puzzled as to why I would suddenly encounter such an issue when attempting to make a purchase using credit. However, I finally had a glimmer of hope when a helpful lady named Celeste explained the correct process, which involved returning the initial delivery, crediting the amount, and then placing a new order for collection. She guided me through this process over the phone, and I was informed that the new order was approved and finalized.

My relief was short-lived when I checked my order status this morning, only to discover that the new order had also been cancelled. Upon calling customer service once again, I was told by a representative named Siyasanga that the cancellation was due to my credit score. This is a blatant contradiction to the previous information I had received, and the lack of clarity provided by Siyasanga further compounds my frustration.

It is deeply disheartening to see such a drastic disparity in the treatment I have received when attempting to make a purchase using credit, especially after being consistently approached by HomeChoice to utilize this option. The level of service I have encountered is completely unacceptable and has left me feeling utterly disillusioned as a customer.

I implore you to take immediate action to rectify this situation and provide a satisfactory resolution. I demand transparency, accurate information, and a timely response. As a loyal customer, I believe I am entitled to better treatment and a higher standard of service.

I await your prompt and comprehensive response to this matter. My patience has worn thin, and I sincerely hope that HomeChoice takes the necessary steps to restore my faith in your company or I am going to expose you guys by taking this matter further and take to SOCIAL MEDIA and HELLO PETER.