VERY DISSAPPOINTED

I WOULD LIKE TO CONVEY MY UTTER DISSATISFACTION REGARDING THE EXPERIENCE RECEIVED AT HOMECHOICE. I HAVE BEEN A CUSTOMER FOR OVER 5 YEARS AND HAVE JUST HAD HORRIBLE EXPERIENCES WITH THEM IN THE LAST YEAR, WHICH JUST WAS NOT RESOLVED. THEIR CUSTOMER SERVICE IS PATHETIC. TODAY WHEN I OPENED MY STATEMENT I REALISED THAT THE STATEMENT SHOWED THAT MY ACCOUNT IS IN ARREARS. I COULD NOT UNDERSTAND THIS AND I CHECKED MY BANK STATEMENT JUST TO FIND OUT THAT THEY DID NOT DEDUCT THEIR PREMIUM FOR SEPTEMBER WHILST THERE WERE FUNDS IN MY BANK ACCOUNT. WHAT IS FRUSTRATING IS THAT THIS IS IMPACTING MY CREDIT PROFILE, THERE WAS NO COMMUNICATION ABOUT THEM NOT BEING ABLE TO PRESENT THE DEBIT ORDER. THE STATEMENT SHOWS THAT DOUBLE IS DUE FOR THE MONTH OF OCT. WHO SHOULD PAY FOR THE EXTRA INTEREST CHARGED ON ARREARS? FURTHER TO THIS I CALLED THEIR CALL CENTRE TO GET THIS SORTED AND A AGENT CALLED AMANDA COULD NOT ASSIST ME BECAUSE THE ADDRESS THAT THE PREVIOUS AGENT UPDATED WAS INCORRECT. AND BECAUSE I COULD NOT CONFIRM THE INCORRECT ADDRESS SHE REFUSE TO ASSIST ME, EVEN AFTER CONFIRMING MY ID, PREVIOUS ADDRESS, CELL NUMBER, SHE REFUSED TO ASSIST ME. I NEED MY ACCOUNT TO BE FIXED URGENTLY.