VERY DISSAPPOINTED

I WOULD LIKE TO CONVEY MY UTTER DISSATISFACTION REGARDING THE EXPERIENCE RECEIVED AT HOMECHOICE. I HAVE JUST HAD A HORRIBLE EXPERIENCES WITH THEM. THEIR CUSTOMER SERVICE IS PATHETIC. THEY ARE LIERS, I HAVE BEEN PAYING MY ACCOUNT VIA DEBIT ORDER AND THEY WERE DOUBLE DEBITING MY ACCOUNT, I GOT TO A POINT WHERE I TOLD THEM TO CANCEL MY DEBIT ORDER AND I WILL MAKE PAYMENTS MYSELF. I MISSED 1 PAYMENT END SEPTEMBER WHICH I HAVE PAID NOW, I PLACED AN ORDER FOR A COUPLE OF ITEMS ON THE 05/10/2021, TODAY I HAVE NOT RECEIVED THEM, ONE ITEM WAS CANCELLED WITH NO EXPLANATION FROM HOMECHOICE, WHEN I SENT THEM AN EMAIL I WAS TOLD IT WAS CANCELLED BECAUSE THEY DO NOT DELIVER TO MY AREA, I THEN ASK THEM WHY THEN I WAS NOT GIVEN AN OPTION TO HAVE THE ITEM DELIVERED AT THEIR SHOWROOM AS THEIR SYSTEM DID NO PROMPT ME THAT THEY CAN'T DELIVER TO MY AREA, THE LADY TELLS ME THEY CANT DELIVER IT THERE EITHER AND THEIR SYSTEM DID NOT EVEN SHOW THAT THEY CAN'T DELIVER IN MY AREA, WHICH THEN PUZZLES ME BECAUSE HOW AM I SUPPOSED TO RECEIVE MY GOODS??????? ON TOP OF ALL THAT THEY SUSPEND MY CREDIT, MY ACCOUNT IS UPTO DATE AND THEY STILL DON'T WANT TO REINSTATE MY CREDIT, THEY FABRICATE SOME LAME STORY THAT THE BEREAU IS THE ONE THAT SUSPENDED MY CREDIT, IM NOW LEFT WITH NO CREDIT AND MY 1 ITEM WAS CANCELLED AND NO ONE IS TAKING OWNERSHIP, HOMECHOICE HAS A LONG WAY TO GO, THEY KNOW NOTHING ABOUT CUSTOMER CARE, THEY HAVE NO SENSE OF URGENCY, NO CARE, KNOW NOTHING ABOUT GOING THE EXTRA MILE.