very disappointing in getting complaint resolved

They don't even deserve 1 star! I logged a complaint about a month ago with regards to the bad service of not helping since I logged a complaint in June 2018 regarding a bed I bought through them. Only then someone decided to call me but as its been for 7 months only getting empty promises. So because of the bad service from Homechoice till now we decided to abandon the 7 month attempt to get someone to help us with the Kind size bed we bought with regards to the mattress that started to tear and the springs that’s making the bed feel un even and the bases that’s making crackling noises. We had no choice but to purchase a new bed from another company seeing that all affords I made since June 2018 fell on deaf ears. I truly must say this was a very very disappointing matter for me that never got looked at or resolved. It doesn’t even help I complain anywhere because that will also not get anywhere