Very disappointed long-standing customer

I placed an order with Homechoice on 6 May. Their promised delivery is 5 - 10 days. It is now 14 days later and the status of my order is still "captured". It hasn't even been processed yet. I have tried contacting Homechoice on NUMEROUS occasions, via email and phone calls and all I get told is that someone from processing will contact me. No further explanation or confirmation of what is going on. Absolutely ridiculous!!! I have supported Homechoice for YEARS, and spent thousands and thousands of rands with them, but I will not be buying from them again.