Very disappointed as I am a regular customer at Home choice. How can they sell products like a swimming pool and have the same policy as a pot or bedding.

I bought a best way swimming pool size 3.05 takes almost 5000 litres of water.

I only set it up in December 2021 when the hots days started coming and immediately realized that the pump of the swimming pool was faulty. I took it back the 22nd December 2021 and was informed that it will take 2 months for as*****t which is rediculous for a swimming pool.

But was also told for the process to speed up I should keep on calling. I then called and it was said that it would take 14 days for the replacement. Up until today I have still not heard of anyone. I ended up taking the whole pool back as the pool discolorated as there was no pump yo curculate the water. The pool cost 2999 which I will start getting billed end February 2022 and I have barely made use of this expensive pool. I get told that they cannot credit my account and I just have to pay for the swimming pool that got messed up due to them not doing a replacement immediately.

They saying they can't do anything. All I am aski g is for a replacement as I cannot pay this much for when the pump came faulty. Today is the 17th January 2022 I have still not heard anything. I don't have a replacement I don't have the pool and it's going on to the schools reopening and my kids have not enjoyed their holiday as their swimming pool has still not been replaced.

This is disgusting customer service. The one gentleman that came to assist me tried his best to assist, he now is on leave and when he returns its another 2 weeks gone by.

First of all its alot of water and a big fat water bill, that I have already spent money on and waisted as they have a turn around time which is stupid as a big pool cannot function without the pump.

Home choice and Best way are disgusting. No customer service at all.