VERY DISAPPOINTED

This review has surfaced out of sheer disappointment by the poor customer service rendered by Homechoice and their customer support team. I bought a Taurus Aroa Premium Glass Kettle which was malfunctioning and displaying error messages when I try to use it. I reported this matter to HomeChoice via email early July (check the records) seeking guidance since lockdown restrictions were still in effect. I went back and forth with Homechoice through emails and phone calls until the Kettle was handed in at their showroom here in Bloemfontein Free State on the 28th of August 2020. I was assured that I will receive some kind of notification/acknowledgement when my Kettle is received by the warehouse where is it supposed to be repaired.

Five weeks passed with no communication whatsoever, when I called the establishment I was told that a new kettle will be sent to me within 7 to 14 days. 14 working days passed without me receiving the kettle or the store communicating anything. I called HomeChoice and I was placed on hold for literally over 30 minutes because the consultant will tell me that their trying to find out what is the hold up. This went on for a week... I still didn't get my kettle or the reason why not.

The only time HomeChoice decided to call me is when I send them a mail requesting my money back. No apologies or reasons for the delay was given none whatsoever, I was bluntly asked if they should give me my money as store credit instead. I am still appalled by the level of disregard this establishment has for its customers. There is NO-WAY I'm buying anything from HomeChoice ever again I want the money meant for the Kettle to be debited my store debt. And the store should cancel my account effecruve immediately.