Very disappointed!

I made an order 6th of January with HomeChoice for collection at their Wynberg shop for the first time.The lady whom I spoke with assured me that my order will be ready same day and I would make payment at the store at the time of collection. To my surprise the item was not showing in the system when I got there, the consultant who assisted me said that it is too early as it takes 2-3 days. So I waited and got a call from them on the 7th of January asking me to pay. I then paid immediately via eft. But I still have not received any confirmation to collect my item and yet they claimed that it will be ready in 2 - 3 days. I am utterly disappointed with HomeChoice's service and I will never buy anything from them again.