Very bad Service - No Feedback on Orders

After numerous attemtps to get hold of the Homechoice Vetting department no one at the Call Centre could assist with resolving my query.

I place an order on 22 Dec and 30 Dec but the Customer Call Centre keep advising me that my order is with the vetting department and has not yet been realease.

This has been their story for the past 2 weeks. I have sent emails to the Contact@homechoice but no one seems to be bothered to call me to advise what the holdup is.

My previous order placed in Nov was returned to the warehouse for no reason and till today no one has investigated why the Courier did not deliver as my Work address given is a valid address and they have confirmed that they will deliver to my work address.

I am a first time customer and since day 1 only received bad service! I am at the point of cancelling my orders!