Very bad service

A ********** account was opened in my name and items purchased from home choice using that account. I logged a dispute with them on the 21st of May 2019 and I was told that the process would take 2 months to investigate and resolve the issue.

On the 2nd of July, I emailed them and i did not receive areply from them. I called them and i was told that the investigation was complete (It was a ********** account and purchase) and I would receive an email from them to notify me that this cost and account has been removed from my name and from the credit bureau within two weeks.

I have been calling them twice a week since then and every week I am told to wait a few days and the issue will be resolved and I will get a message to say that the task has been completed. This is the issue till today and this has not been removed from the credit profile even though it has been found that this was ********** activity.

They have not been able to explain to me how this happened or how they will make sure this will not happen again.

Their service and feedback process is truly horrible.