VERY BAD SERVICE

Its been 3 weeks that I have been trying to purchase a TV from Home choice.. Every time a speak to a consultant they tell me I have a balance outstanding at SABC. I explained to them that I have had a TV Licence for years (I hve all my old TV licences in my bag) I have an agreement as many other TV licence holders that I pay an amount of R28.00 p month. Yes there was a problem with FNB and the pandemic last year, but once I changed banks I paid every month and now there is a debit order. What don't they get....There will be a balance if I pay R28.00 per month. I have reqiuested to speak to a Manager, but they refuse to get someone to assist me or call me back (THE QUESTION IS WHY?) WHERE ARE THE PEOPLE THAT'S IN CHARGE!!

I have spoken to SABC, they don't have a problem with it at all, they said Homechoice has to go to their uodated page and theY will see the payments. But I have this feeling that this certain person Natasha does not want to assist,

HOW CAN THEY TREAT A CUSTOMER A THIS?????