AS
ANTOINETTE S

1 reviews | Active since Nov 2012

08 Sept 2015, 09:36

VERY BAD SERVICE

I OWED MONEY TO HOME CHOICE BEFORE. THEY PUT A GARNISHING ORDER AGAINST MY SALARY. THAT WAS PAID UP. I ORDER A PARIS 18 PIECE BEDDING SET AND PAID OVER THE FULL AMOUNT WHEN I ORDER THE BEDDINGS SET. I PHONED TO FIND OUT IF THEY RECEIVED THE MONEY AN MY ORDER. THE LADY SAID THAT I CAN'T ORDER WITH THEM EVEN IF I PAY CASH. THEY WILL PAY BACK THE MONEY IN TO MY ACCOUNT. UNTIL TODAY 08/09/2015 I DIDN'T RECEIVE MY MONEY BACK. I PHONED THIS MORNING AND THE LADY THAT I SPOKE TO SAID THAT SHE SPOKE TO THE LEGAL DEPARTMENT AND THEY SAID THEY MUST FIRST CHECK IF I DON'T OWN THEM MONEY BEFORE THEY CAN PAY THE R3378 BACK TO BE. SHE SAID IT SHOWS PAID UP. I WANT MY MONEY STILL IN THIS WEEK OR I WILL MAKE A CASE OF THEFT AGAINST HOMECHOICE AT THE POLICE STATION. I WANT ANSWERS TODAY AND MY MONEY BACK BEFORE FRIDAY 11/09/2015. THERE SERVICE IS VERY VERY BAD!!!! I WILL MAKE SURE THAT EVERYBODY KNOWS WHAT HOME CHOICE DOES TO CLIENTS THAT PAY CASH.

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Replies (1)
Homechoice
Homechoice's reply14 Sept 2015, 15:50
Official
Hello ***E,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.

We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.

One of our team will be in touch with you shortly to provide you with an amicable solution.

Kind Regards
Customer Support Team