very bad service

I purchased a set of bins and a cooler/warmer , the bin arrives it was broken , then the cooler arrived tries to set up water was licking after reading the instructions found that the need to be a stopper which was not there e, phoned homechoice complained about he stuff , consultant said will sort out , then I used to phone them and consultant used to say they will make arrange for the collection , on the 5 may spoke to the supervisor she said she will arrange for collection , nothing happened phone and spoke to numerous consultants , then again spoke to a supervisor explained the entire story to him and also again advised him that these stuff a big stuff and I don't have transport to take the post office , I did also explained to him that I had paid for delivery of the stuff and it was delivered why cant arrange be made for the collection , then he went on to say that if they collect the goods will go to the warehouse and stay and none will do anything . he also went on to say that he will get back to me and no one has phoned me , only the accounts people are phoning like 10 times a day for payment , they want me to pay for goods that cannot be used and it is expensive .