Very bad n poor service from HomeChoice

I have a query with the bad service I’m getting from HomeChoice. I’m very annoyed Firstly, wen I first opened my account I specifically mentioned that I needed a 6 months credit who ever assisted me, she went and authorized wrong information. I then called to cancel my debit order so I can pay directly, I asked to the lady who canceled my debit order to send me the details she never did. Someone again called me on Friday the 15th June 18 he promised to send via SMS No SMS was received.Hw many times must I ask for your details to make a simple payment,The next thing u will send me to your credit bureaus,Can someone contact me ASAP I’m really tired of your bad service n your poor Agents. Your agent are so quick to sell ur product but customer service very bad and poor.