GK
GCINEKILE K
1 reviews | Active since Aug 2025
05 Aug 2025, 11:00
Very bad customer treatment and service
Bad experience with this company, I had an account which i settled. following month they said I owe R37. I kept on calling them to understand why with no assistance yet they continue to charge account fees, now it has accumulated to over R1200 even after some payments not allocated.
they then handed my account over which is now negatively affecting my credit profile, this is unfair and upsetting
Helpful (0)
Replies (3)0
Replies (3)
Homechoice's replyOfficial
05 Aug 2025, 11:50Hi Gcinekile,
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.Kind regards,
The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.Kind regards,
The Customer Support Team
Homechoice's reply05 Aug 2025, 11:50
Official
Hi Gcinekile,
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.Kind regards,
The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.Kind regards,
The Customer Support Team
GK
GCINEKILE K's updateReviewer Update
05 Aug 2025, 16:00Homechoice kept on charging admin fees even though i had paid up and the below was not allocated, I kept on calling to understand why when your Finchoice division keeps advising they did the transfer.Please note below
Would you please apply fairness on my account, I cant have my profile reflecting adverse credits reports because of your poor service. Also the consultants are so rude even when you try and explain the issue they do not listen so they can address the matter at handimage.png 37.85 KB
Would you please apply fairness on my account, I cant have my profile reflecting adverse credits reports because of your poor service. Also the consultants are so rude even when you try and explain the issue they do not listen so they can address the matter at handimage.png 37.85 KB
GK
GCINEKILE K's update05 Aug 2025, 16:00
Reviewer Update
Homechoice kept on charging admin fees even though i had paid up and the below was not allocated, I kept on calling to understand why when your Finchoice division keeps advising they did the transfer.Please note below
Would you please apply fairness on my account, I cant have my profile reflecting adverse credits reports because of your poor service. Also the consultants are so rude even when you try and explain the issue they do not listen so they can address the matter at handimage.png 37.85 KB
Would you please apply fairness on my account, I cant have my profile reflecting adverse credits reports because of your poor service. Also the consultants are so rude even when you try and explain the issue they do not listen so they can address the matter at handimage.png 37.85 KB
Homechoice's replyOfficial
06 Aug 2025, 11:58Hi,
Thank you for reaching out to us.
Please check your emails as we have provided you with feedback.
Kind regards,
The Customer Support Team
Thank you for reaching out to us.
Please check your emails as we have provided you with feedback.
Kind regards,
The Customer Support Team
Homechoice's reply06 Aug 2025, 11:58
Official
Hi,
Thank you for reaching out to us.
Please check your emails as we have provided you with feedback.
Kind regards,
The Customer Support Team
Thank you for reaching out to us.
Please check your emails as we have provided you with feedback.
Kind regards,
The Customer Support Team