1 reviews | Active since Jul 2022
Very Bad Customer Service
Very bad customer service from HomeChoice, I bought a kettle from them last year in November 2023. The kettle stopped working in March 2024, then I called them because it is still under guarantee. They told me to go drop it off in their showroom in Johannesburg so that it can be checked and be repaired. I dropped it off on the 12th of March 2024. Since then I have been following up with them to get the feedback, they never communicate they will only give feedback if I call in or when I sent an email. On the 20th of April 2024, they told me that they have issued a replacement of the kettle so I will receive a new kettle as the other was not repairable. Since then I have been following up regarding the delivery of the new kettle, until the 07th of May 2024 they told me that it will be delivered as soon as possible. On the same say I got the notification that it has been collected by the courier. On the 09th of May 2024 the delivery arrived to me to my surprise when I open the box, they brought back the same kettle I returned back to them, still faulty not working. When I called them, I was told that there was an error they have login a pick up. I am still waiting for them to come pick it up ad still have no kettle since March 2024. Their customer service is very bad, no communication or notification of the progress.
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Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice