Very bad account handling
<p>I had an account with home choice which was handed over to their collecting agencies DMC then on the 16 august 2016 i paid the account and received settlement letter , in january home choice hands me over again to saya collections. I forwarded relevant documents to saya proving to them that my account is fulu paid they sent an email to homechoice which home choice has never responded to now when I contacted home choice they are sending me up and down </p>
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Homechoice's replyOfficial
13 Mar 2017, 07:50Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply13 Mar 2017, 07:50
Official
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
's updateReviewer Update
13 Mar 2017, 09:25I hop this matter wont take long and I appreciate your response as I was now about to resort to credit ombudsman and NCr
's update13 Mar 2017, 09:25
Reviewer Update
I hop this matter wont take long and I appreciate your response as I was now about to resort to credit ombudsman and NCr