UTTERLY DISGUSTED BY SUCH UNPROFFESSIONAL AND NO RESPECT FOR THE CUSTOMER NEEDS.

28 Dec 2020, 14:09 I'm astonished that four months later, I am struggling with the below matter. After struggling for almost a month to get a replacement phone, I was billed (twice) for the same phone that mysteriously went missing when I went to collect. Not only that, they are charging me more for a phone that the failed to issue to me on arrival at the showroom, 2 if not 3 times I went to the showroom. What ***** does this, service delivery failed dismally, and they cannot do service delivery, as promised. Now I'm sitting with 2 cell phone accounts, the replacement PLUS the one that nobody can explain what happened to it at the showroom. I've lost count of the no. of times I have been trying to BEG them to rectify my account. I've actually run of avenues on how to resolve this. PLEASE REFER TO THE BELOW, TO ACTUALLY SEE how long this is taking to be resolved, no TAT no regard about customer satisfaction.

The most frustrating customer service I've come across. I ordered a cellphone almost 2 weeks ago, On Tues 22 December, was informed to collect it at the Port Elizabeth Showroom, and when I got there it was nowhere to be found. I was adviced of the Manager who received the parcel, and would be in store in the next hour or so. Nobody bothered to contact me the whole day that day, until I had to call them and was given a lame excuse that they are still look for the phone. The manager was not there to take my call.To date I'm not receiving any feedback or any courtesy call to update me on the matter, instead I again had to call them on the 24th,was told it is a long weekend, and I will be assisted today the 28th. AGAIN nobody has bothered themselves, when I escalated the matter to HO, still nobody could assist me, I was advised that no manager can take phonecalls due to Covid-19 restrictions. And once they have done internal investigations, they will provide feedback. What happened to customer comes first, so the customer must be inconvenienced due to store negligence? What poor service is this, what happened to real time problem solving, Batho Pele principles.