Utterly Disgusted

I am utterly disgusted with Homechoice pathetic service. I have never been treated so badly as a customer. The Complaints phone rings with no answer the whole time. I first bought a blanket and a mattress topper. I waited for forever to get feedback about the order. Then i got an sms saying my credit was successful only to find that the order was return and no one knows why. Then homechoice said I must call the courier and ask them. Which was confusing as to why i must call their courier. Anyways i then placed another order for a blanket also waited for decades for the order. Everytime i call Homechoice i am told that the order is on the way. This morning I get another Sms saying my credit was successful, No one has answers as to why the courier keeps returning my order. This time I owe them R35 and i dont even know why, they are the ones that owe me money because i have been spending my airtime calling them about the order! My parcel Number is PFS*** and order number ***9