JC
Jackie C

1 reviews | Active since Jul 2013

19 Jan 2016, 12:42

Utterly Disgusted

Hi<br> <br> Utterly Disgusted: I haven't received any feedback from Homechoice yet again. I guess they don't care about their customers and improving their service. <br> <br> No one is getting back to me what must I do? really this is poor customer service.<br> Spoke to a Mrs/Miss Pillay she wanted me to send proof of an email I sent out 6 months ago in 24 hours which I did do. Now I get no response from her not from any one else.<br> <br> I will be contacting the consumer complaints department.<br> <br> this is the email I keep getting from Mrs/Miss Pillay mail box, tomorrow there is other story's again.<br> <br> This message is a warning that an email you are trying to send has not yet been delivered. You do not have to do anything yet as the email is still queued for delivery.<br> <br> An email you addressed to email address :<br> -- [Email Removed]<br> <br> has not yet been delivered. The problem appears to be :<br> -- Recipient server unavailable or busy<br> <br> Additional information follows :<br> -- Connection timed out<br> <br> This condition occurred after 6 attempt(s) to deliver over a period of 1 hour(s).<br> <br> You will receive a rejection notice after a maximum of 4 days if the email cannot be delivered. If you sent the email

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Replies (1)
Homechoice
Homechoice's reply19 Jan 2016, 16:25
Official
Hello Super Dude,


Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.

We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.

One of our team will be in touch with you shortly to provide you with an amicable solution.

Kind Regards
Customer Support Team

Best regards,