Utterly disappointed

I placed an order online but on checkout no delivery information popped up. Turns out that they have my address from 15 years ago. When I sent an email to change my delivery to my current address I was told that I need to send a certified copy of my ID and proof of address. I am 38 weeks pregnant and I explained that I can’t get this information at this point. Before I could respond the delivery was sent out to the old address and the courier guy even left my package with the wrong person. It’s been a week and the courier agent nor anyone from Homechoice has helped resolve any of this. I ordered some items for the baby and the nursery room which I may not even need at this point. Can someone respond or refund me or do something.