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Aluwani T
1 reviews | Active since Jun 2024
10 Oct 2024, 07:10
Useless, poor service, wrong items delivered, stay a away
I ordered a cell phone Sumsang galaxy A05s over the weekend order on Saturday Monday I called them asking when they will deliver they said it will take up to 14 days but yesterday Wednesday I got an SMS from HomeChoice saying my parcel is on the way,they delivered a power bank and headsets without any cellphone I called them 15 minutes after opening my parcel to say you delivered the wrong things the 1st agent put me on hold for 15 minutes and hang up I call back the 2nd agent said he is escalating the matter to his bosses they will call me back only for them to send other sms saying my order has been delivered enjoy your parcel,I sent an email with pictures of what I have received why would I order a power bank and headset for 422 over 16 months when I can go to china mall and buy them for less than R400 for both, it’s not difficult you delivered the wrong thing come a collect and deliver what I ordered or cancel my order and not deducted money from my account if I could do this review without any stars I would have.and they still haven’t call me back😡😡😡😡🤬🤬🤬🤬🤬
Helpful (0)
Replies (3)0
Replies (3)
Homechoice's replyOfficial
10 Oct 2024, 08:17Hi Aluwani,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
Homechoice
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
Homechoice
Homechoice's reply10 Oct 2024, 08:17
Official
Hi Aluwani,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
Homechoice
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
Homechoice
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Aluwani T's updateReviewer Update
10 Oct 2024, 16:53I had to call HomeChoice most of the day today, if it not being put on hold the consultants are rude as ****, one of the consultants said they have escalated the matter and on the system it saying HomeChoice has requested for collection of the items from me then while she was still talking we got cut I think network issues then I immediately call back then I found a different consultants who said her system is saying the phone was delivered I explain to her that I didn’t receive a phone she the responded by saying I must write an affidavit stating I did receive a phone, I have spent 150 Rand on airtime, you have definitely lost my business , all I want is when are you delivering my phone that’s all you can come a take the wrong items just the worst kind of service 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬
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Aluwani T's update10 Oct 2024, 16:53
Reviewer Update
I had to call HomeChoice most of the day today, if it not being put on hold the consultants are rude as ****, one of the consultants said they have escalated the matter and on the system it saying HomeChoice has requested for collection of the items from me then while she was still talking we got cut I think network issues then I immediately call back then I found a different consultants who said her system is saying the phone was delivered I explain to her that I didn’t receive a phone she the responded by saying I must write an affidavit stating I did receive a phone, I have spent 150 Rand on airtime, you have definitely lost my business , all I want is when are you delivering my phone that’s all you can come a take the wrong items just the worst kind of service 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬
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Aluwani T's updateReviewer Update
23 Oct 2024, 11:57Yesterday I had to call home choice again I wanted to know when are they coming to collect the wrong items i.e headsets and power bank and deliver the phone I ordered the consultant told me it will take up 2 14 working days for the courier people to come and collect from there they will send this items to their warehouse in Cape Town and I have to wait another 14 days for them to deliver the phone I ordered basically more than a month and a half for them to solve their own mistake, I told the consultant to cancel my order I will pay the outstanding balance that I owe in my account and close the account, but today they have a audacity to send me an SMS saying I have to pay 252 on my account and that the balance I owe is 6162 for what I cancelled my order because you didn’t deliver a phone that I ordered and you are saying it will take more than a month to collect the wrong items who can wait more than a month for a phone that was ordered online, to give you context I ordered clothes from Shein they have delivered them I have return the items that didn’t fit they have received them and refunded me back my money all in the 14 days that I have been calling home choice everyday for feedback, your services is so pathetic to say the least, I am not paying 6000 for an item I don’t have 🤬🤬🤬🤬🤬🤬😡😡😡😡😡😡😡
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Aluwani T's update23 Oct 2024, 11:57
Reviewer Update
Yesterday I had to call home choice again I wanted to know when are they coming to collect the wrong items i.e headsets and power bank and deliver the phone I ordered the consultant told me it will take up 2 14 working days for the courier people to come and collect from there they will send this items to their warehouse in Cape Town and I have to wait another 14 days for them to deliver the phone I ordered basically more than a month and a half for them to solve their own mistake, I told the consultant to cancel my order I will pay the outstanding balance that I owe in my account and close the account, but today they have a audacity to send me an SMS saying I have to pay 252 on my account and that the balance I owe is 6162 for what I cancelled my order because you didn’t deliver a phone that I ordered and you are saying it will take more than a month to collect the wrong items who can wait more than a month for a phone that was ordered online, to give you context I ordered clothes from Shein they have delivered them I have return the items that didn’t fit they have received them and refunded me back my money all in the 14 days that I have been calling home choice everyday for feedback, your services is so pathetic to say the least, I am not paying 6000 for an item I don’t have 🤬🤬🤬🤬🤬🤬😡😡😡😡😡😡😡